Returns & Refunds Policy
Our return policy is valid for 7 days from the date of your purchase. If 7 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging. Along with your return, we require a receipt or proof of purchase, and you should include the reason for the return.
Please note that certain products are exempt from being returned, including intimate items like lingerie and worn swimsuits. Additionally, gift cards are non-returnable.
Customers are responsible for covering the shipping costs for returns. To ensure a smooth processing of your return, make sure to include full details such as your name, order number, and our designated return address.
We only facilitate exchanges for items that are defective or damaged. If you need to exchange a product for the same item, please contact us via email at firstname.lastname@example.org.
For information on the return address, please reach out to us via email at email@example.com. Customers are responsible for the shipping costs associated with returning an item. Please note that shipping costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on your location.
Once we receive and inspect your returned item, we will notify you via email to confirm its receipt. Subsequently, we will inform you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a specific timeframe.
Late or Missing Refunds:
If you have not received your refund, we recommend the following steps:
- Check your bank account once more.
- Contact your credit card company, as there may be a delay in the posting of your refund.
- Contact your bank, as there can be some processing time before a refund is officially posted.
Please note that only regular-priced items are eligible for refunds; sale items, unfortunately, cannot be refunded.